Terms of Service

Last updated: June 20, 2026

These Terms of Service form a legal agreement between you and SoulVault AI, operating as SoulVault AI, referred to as “SoulVault,” “we,” “us” or “our.”

These Terms apply when you:

Access soulvaultai.io.
Purchase a SoulVault product or service.
Submit an intake form.
Receive or use a personalized blueprint or report.
Communicate with SoulVault regarding an order.

Please read these Terms before purchasing.

By placing an order or selecting the acceptance box at checkout, you confirm that you have read and agreed to these Terms, the Privacy Policy and the Cancellation and Refund Policy.

1. Business Information

SoulVault AI is operated by:

SoulVault AI
Mailing address: Surrey BC Canada
Email: hello@soulvaultai.io
Province of operation: British Columbia, Canada

2. Eligibility

You must be at least 19 years old to purchase or use a personalized SoulVault service.

By purchasing, you represent that:

You are at least 19.
You have the legal capacity to enter into a contract.
The information you submit is accurate to the best of your knowledge.
You are purchasing for your own lawful personal use unless SoulVault agrees otherwise in writing.

We may decline or cancel an order if these requirements are not met.

3. Description of the Service

SoulVault provides personalized digital personal-development products that may combine:

Behavioural and emotional pattern analysis.
Identity and habit reflection.
Body-awareness and grounding practices.
Psychology-informed educational exercises.
Strategic questions and behavioural experiments.
Astrological chart interpretation.
Reflective timing analysis.
Artificial-intelligence-assisted drafting and analysis.
Human review and curation.

The exact content, depth, timeline, page length and included features depend on the product purchased and the information submitted.

Product descriptions shown before checkout form part of your purchase agreement.

4. Educational and Personal-Development Purpose

SoulVault is an educational and personal-development service.

SoulVault is not:

Psychotherapy.
Counselling.
Psychological assessment.
Medical treatment.
Diagnosis.
Crisis intervention.
Legal advice.
Financial advice.
Investment advice.
Employment advice.
A substitute for a qualified professional.

Purchasing a product does not create a therapist-client, psychologist-client, physician-patient, lawyer-client, financial-adviser or other regulated professional relationship.

Do not delay, discontinue or replace professional care based on a SoulVault report.

5. Astrology and Interpretive Material

Astrology is used as a symbolic and reflective framework for examining possible patterns, tensions and timing themes.

SoulVault does not represent astrology as:

Scientific proof.
A factual diagnosis.
Fixed destiny.
A guarantee that a predicted event will occur.
A substitute for evidence, professional advice or personal judgment.

Astrological interpretations and timing discussions are possibilities for reflection. They may not fit your circumstances and should not be treated as instructions or verified future events.

Your circumstances, decisions, relationships, environment and actions affect real-world outcomes.

6. Artificial-Intelligence-Assisted Production

SoulVault may use artificial-intelligence systems to assist with:

Organizing client information.
Drafting report sections.
Comparing patterns.
Editing.
Consistency review.
Formatting.
Quality-control processes.

Artificial-intelligence systems may produce errors, omissions, repetition, inconsistent interpretations or unexpected material.

SoulVault applies human review and curation, but does not guarantee that every statement, interpretation or generated passage will be complete or error-free.

Information about data processing through artificial-intelligence and other service providers is contained in the Privacy Policy.

7. Your Information and Responsibilities

You agree to:

Provide complete and accurate order and intake information.
Review your birth date, birth time and birth location before submitting the intake.
Inform us promptly if you discover an error.
Use the service responsibly.
Apply your own judgment to the report.
Obtain qualified professional advice where appropriate.
Protect the confidentiality of downloaded files.
Avoid providing unnecessary sensitive information.
Avoid submitting another person’s private information without permission.

You remain responsible for decisions and actions taken after receiving a SoulVault product.

8. Birth-Time Accuracy

Exact birth time can materially affect the astrological chart structure used in a report.

You are responsible for confirming the accuracy of the birth information you submit.

SoulVault is not responsible for inaccuracies caused by:

An incorrect birth date.
An incorrect or estimated birth time.
An incorrect birth location.
Time-zone or daylight-saving information supplied incorrectly by the client.
Information changed after production begins.

If incorrect client-supplied information requires substantial recalculation or reconstruction, an additional fee may apply.

9. Intake Review and Order Acceptance

Payment does not guarantee that SoulVault will accept every requested focus area or every submission.

We may contact you if:

Required information is missing.
Birth information appears inconsistent.
The requested service is outside our scope.
The intake contains information better addressed by a regulated professional.
The request involves another person’s information without adequate permission.
We cannot reasonably or responsibly fulfill the order.

If SoulVault declines an order before meaningful production begins, the applicable payment will be refunded.

10. Prices, Currency and Taxes

Prices are shown before checkout.

Unless stated otherwise:

Prices are listed in Canadian dollars.
Applicable taxes may be added.
Payment is required before production begins.
Payment-processing and currency-conversion charges imposed by a bank or card provider are the customer’s responsibility.

The total amount payable will be displayed before the order is confirmed.

11. Order Confirmation and Contract Copy

After purchase, you should receive an electronic order confirmation or receipt containing or linking to information such as:

Your name.
Product purchased.
Purchase date.
Price and currency.
Taxes or additional charges.
Payment status.
Expected supply or delivery date.
Delivery method.
Cancellation and refund terms.
These Terms of Service.
Business contact information.

You are responsible for retaining a copy of the confirmation and applicable policies.

Contact hello@soulvaultai.io if you do not receive an order confirmation.

12. Production and Delivery

Production ordinarily begins after:

Payment is successfully completed.
The required intake is submitted.
Required birth information has been provided.
Any necessary clarification has been received.

Your order confirmation will state an estimated or expected supply date.

Delivery time may depend on:

Product level.
Report complexity.
Intake completeness.
Requested timeline.
Order volume.
Technical interruptions.
The need to clarify information.

Most products are expected to be completed within the delivery period stated on the product page or order confirmation.

Master Codex and highly customized products may require additional time.

If a material delay occurs, we will make reasonable efforts to notify you and provide an updated expected date.

13. Digital Delivery

Products are generally delivered electronically through:

Email.
A download link.
A secure file-sharing method.
Another method disclosed to you.

You are responsible for:

Providing a working email address.
Checking spam and junk folders.
Downloading the file before an expiring link closes.
Maintaining a backup of the delivered file.
Using compatible software to open the document.

14. Corrections and Clarifications

A correction means fixing a verifiable production issue, such as:

The wrong client name.
Incorrect information caused by a SoulVault transcription error.
Missing purchased sections.
A corrupt or inaccessible file.
A calculation error caused by SoulVault rather than incorrect client information.

A clarification means a reasonable explanation of material already delivered.

Unless the product description states otherwise, a purchase does not include:

Unlimited revisions.
A new report based on changed questions.
New birth data.
New relationship analysis.
New forecasting periods.
Ongoing coaching.
Therapy or counselling.
Rewriting the report because an interpretation is disliked.

Requests are handled under the Cancellation and Refund Policy and the scope of the purchased product.

15. No Guaranteed Result

SoulVault does not guarantee:

A specific personal transformation.
Emotional improvement.
A relationship outcome.
Employment or business success.
Financial gain.
A future event.
The accuracy of every interpretation.
That every statement will feel personally relevant.
That a client will complete or benefit from every exercise.

Results depend on factors outside SoulVault’s control, including your circumstances, actions, consistency, interpretation and use of the material.

16. Intellectual Property

SoulVault retains its rights, to the extent permitted by law, in its:

Brand names.
Logos.
Website content.
Product names.
Report structures.
Prompts and production methods.
Frameworks.
Exercises.
Questioning systems.
Layouts and templates.
Proprietary terminology.
Databases.
Written and visual materials.
Internal methodologies.

You retain ownership of the personal information you submit.

By submitting information, you grant SoulVault a limited permission to use, reproduce, process, format and transmit that information as reasonably necessary to provide the purchased service, operate the business and meet legal obligations.

17. Licence to Use Your Report

After full payment, you receive a personal, non-exclusive, non-transferable licence to use the delivered report for your own non-commercial purposes.

You may:

Read and store the report.
Print a copy for personal use.
Discuss it privately with a trusted adviser or qualified professional.
Quote limited passages privately for personal-development purposes.

You may not, without written permission:

Sell or license the report.
Publish the complete report.
Upload it to a public database.
Distribute copies.
Remove branding or ownership notices.
Represent SoulVault material as your own.
Extract or reproduce the methodology.
Use the report, templates or frameworks to build a competing product.
Use the material to train, evaluate or develop a competing artificial-intelligence system.
Reverse engineer SoulVault’s private prompts, structures or production process.

18. Acceptable Use

You may not use the website or service to:

Break the law.
Infringe intellectual-property or privacy rights.
Submit fraudulent payment information.
Impersonate another person.
Introduce malware or harmful code.
Attempt unauthorized access.
Scrape or systematically copy website content.
Harass or threaten others.
Generate a report about another person without an appropriate lawful basis or permission.
Resell or commercially exploit the service.
Misrepresent SoulVault content as medical, psychological, legal or financial advice.

We may refuse service, restrict access or cancel an order where misuse is reasonably suspected.

19. Confidentiality and Privacy

We handle personal information according to the Privacy Policy.

You acknowledge that:

Online transmission and cloud storage cannot be guaranteed completely secure.
Service providers may process information to support fulfillment.
Legal obligations may require disclosure in limited circumstances.
You are responsible for protecting report files after delivery.

20. Third-Party Services

The service may depend on third parties for:

Website hosting.
Payments.
Intake forms.
Email.
File storage.
Artificial intelligence.
Automation.
Design.
Document production.

We are not responsible for an interruption caused solely by a third-party provider outside our reasonable control, although we will make reasonable efforts to complete or restore the affected service.

Third-party terms and privacy policies may also apply to your direct use of those services.

21. Testimonials and Feedback

We will not publicly identify you as a client or publish your testimonial without permission.

If you voluntarily give written permission to use a testimonial, you may specify whether:

Your full name may be used.
Initials may be used.
The testimonial must remain anonymous.
Limited edits for spelling or length are permitted.

Feedback about the service may be used internally to improve SoulVault.

22. Disclaimer of Warranties

To the maximum extent permitted by law, SoulVault products and the website are provided on an “as available” basis.

We do not warrant that:

The website will always be uninterrupted.
Every report will be free of errors.
Every interpretation will be correct.
The product will meet every subjective expectation.
Any forecast or scenario will occur.
Use of the product will produce a specific outcome.

Nothing in these Terms excludes a warranty, remedy or consumer right that cannot lawfully be excluded.

23. Limitation of Liability

To the maximum extent permitted by law, SoulVault will not be responsible for indirect, incidental, special, punitive or consequential loss arising from:

Reliance on an interpretation or forecast.
A personal, relationship, career, health or financial decision.
Failure to seek qualified professional advice.
Incorrect information supplied by the client.
Unauthorized access caused by the client’s failure to secure a device or email account.
Third-party service interruptions outside our reasonable control.

Where liability cannot legally be excluded, SoulVault’s total liability relating to a specific order will, to the extent permitted by law, be limited to the amount paid for that order.

This section does not limit liability or consumer rights that cannot legally be limited.

24. Indemnity

To the extent permitted by law, you agree to be responsible for reasonable losses, claims or expenses caused by your:

Unlawful use of the service.
Infringement of another person’s rights.
Unauthorized submission of another person’s information.
Commercial misuse or redistribution of SoulVault materials.
Material breach of these Terms.

This section does not apply to losses caused by SoulVault’s own unlawful conduct.

25. Cancellation, Refunds and Statutory Rights

The Cancellation and Refund Policy forms part of these Terms.

Personalized digital products are generally non-refundable after production begins.

However, nothing in these Terms removes any cancellation, refund or other consumer right that cannot legally be waived.

Where applicable law gives you a mandatory right to cancel or receive a refund, that law will take priority over an inconsistent term in these Terms.

26. Suspension or Termination

SoulVault may suspend or terminate access, decline service or cancel an order where reasonably necessary because of:

Fraud.
Chargeback abuse.
Harassment.
Unlawful conduct.
Security concerns.
Material breach of these Terms.
Requests outside the service’s permitted scope.

If SoulVault cancels an unfulfilled order for reasons unrelated to client misconduct, an appropriate refund will be provided.

Sections concerning intellectual property, payment obligations, disclaimers, liability and dispute handling survive termination where applicable.

27. Events Outside Reasonable Control

SoulVault is not responsible for delay caused by events outside reasonable control, including:

Widespread service outages.
Natural disasters.
Serious illness or emergency.
Cyber incidents.
Government action.
Labour disruptions.
Failure of a critical third-party provider.

We will make reasonable efforts to notify affected clients and resume or arrange completion.

28. Resolving Concerns

Before starting a formal claim, you agree to contact hello@soulvaultai.io and provide:

Your name.
Order number.
A description of the concern.
The resolution requested.

We will make reasonable efforts to review the issue in good faith.

This informal process does not remove a legal right or deadline that applies to you.

29. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable in British Columbia, without regard to conflict-of-law principles.

Subject to any mandatory consumer right to bring a claim elsewhere, disputes will be brought before a court or tribunal with jurisdiction in British Columbia.

30. Severability

If part of these Terms is found invalid or unenforceable, the remaining sections will continue to apply to the extent permitted by law.

31. No Waiver

A failure to enforce a provision immediately does not waive the right to enforce it later.

32. Entire Agreement

These Terms, together with the:

Product description.
Order confirmation.
Privacy Policy.
Cancellation and Refund Policy.

form the agreement relating to your purchase.

If there is a conflict, mandatory law applies first, followed by the order confirmation, these Terms and the applicable product description, unless clearly stated otherwise.

33. Changes to These Terms

We may update these Terms for future website use and future purchases.

The version in effect when you purchase generally governs that order unless:

A change is required by law.
You agree to the change.
The change benefits you without reducing a material right.

The revision date will appear at the top of the Terms.

34. Contact

Questions about these Terms may be directed to:

SoulVault AI
Email: hello@soulvaultai.io
Mailing address: Surrey BC Canada