Privacy Policy

Last updated: June 20, 2026

SoulVault AI is a trade name operated by SoulVault AI, a business located in British Columbia, Canada.

This Privacy Policy explains how SoulVault AI, referred to as “SoulVault,” “we,” “us” or “our,” collects, uses, discloses, stores and protects personal information when you:

• Visit soulvaultai.io.
• Join our mailing list.
• Contact us.
• Purchase a SoulVault product.
• Complete a client intake form.
• Receive or use a personalized blueprint, report or related service.

By providing personal information to us, you acknowledge that it will be handled as described in this Privacy Policy.

1. Who Is Responsible for Your Information?

SoulVault is responsible for personal information under its control.

Our designated privacy contact is:

Privacy Officer
SoulVault AI
Email: hello@soulvaultai.io
Mailing address: Surrey BC Canada

Questions, requests and privacy complaints may be directed to the Privacy Officer.

2. Personal Information We Collect

“Personal information” means information about an identifiable individual.

Depending on how you interact with SoulVault, we may collect the following categories of information.

Contact Information

This may include:

• Your name.
• Email address.
• Telephone number, if provided.
• Country, province, state or time zone.
• Communication preferences.

Order and Transaction Information

This may include:

• The product or service purchased.
• Order number.
• Purchase date.
• Amount paid.
• Currency and applicable taxes.
• Payment status.
• Refund, cancellation or dispute information.
• Billing information provided to the payment processor.

Payments are processed through third-party payment providers such as Stripe. SoulVault does not ordinarily receive or store your complete payment-card number.

Birth and Chart Information

To create a personalized blueprint, we may collect:

• Date of birth.
• Exact time of birth.
• City, province or state, and country of birth.
• Astrological chart calculations and related interpretations.
• Your confirmation regarding the accuracy or source of your birth time.

Intake and Personal-Development Information

Your intake responses may include information about:

• Current goals and focus areas.
• Significant transitions or challenges.
• Relationships or family dynamics.
• Career, identity, leadership or financial concerns.
• Stress and conflict responses.
• Behavioural or emotional patterns.
• Personal-development priorities.
• Questions you want addressed.
• Your preferences regarding tone, exercises and direct feedback.

Some information you voluntarily provide may be sensitive or highly personal.

Please do not submit:

• Medical records.
• Detailed clinical histories.
• Information needed for emergency or crisis support.
• Government identification numbers.
• Banking passwords.
• Information about another person that you do not have permission to provide.
• Any information that is unnecessary for your SoulVault service.

SoulVault may remove or decline to process information that is outside the reasonable scope of the service.

Communications

We may retain:

• Emails and support requests.
• Intake clarifications.
• Feedback.
• Testimonials submitted with permission.
• Records relating to complaints, corrections or disputes.

Website and Technical Information

When you use our website, we or our technology providers may automatically collect limited technical information, such as:

• Internet Protocol address.
• Browser and device type.
• Operating system.
• Referral source.
• Pages viewed.
• Approximate location derived from an Internet Protocol address.
• Date, time and duration of a visit.
• Cookie or similar technology identifiers.
• Website performance and error information.

3. How We Collect Information

We may collect personal information:

• Directly from you.
• Through our website.
• Through order and checkout pages.
• Through intake forms.
• Through email and customer support.
• Through newsletter forms.
• Through cookies and analytics tools.
• From payment processors and other providers involved in fulfilling your order.
• When permitted or required by law.

4. Why We Use Your Information

We use personal information only for purposes that are reasonably connected to operating SoulVault, including:

Providing the Service

We may use your information to:

• Confirm your identity and order.
• Validate the information required to prepare your blueprint.
• Calculate or organize chart information.
• Personalize report content.
• Create, edit, review and format your blueprint.
• Deliver your completed digital product.
• Answer reasonable questions about the delivered product.
• Correct technical or factual production errors.
• Maintain order and delivery records.

Communicating With You

We may use your information to:

• Send order confirmations.
• Request missing or unclear information.
• Provide progress or delay notices.
• Deliver the completed product.
• Respond to support requests.
• Send important policy or service notices.

Service-related communications are not marketing communications and may be required to complete your order.

Operating and Improving SoulVault

We may use information to:

• Maintain and secure our systems.
• Detect fraud or misuse.
• Troubleshoot technical problems.
• Improve our forms, workflows and report templates.
• Evaluate whether report sections are clear and useful.
• Develop new products or service levels.
• Maintain internal quality standards.

Where practical, information used for internal analysis will be aggregated, de-identified or separated from direct identifiers.

Legal and Business Purposes

We may use information to:

• Maintain tax, accounting and transaction records.
• Enforce our Terms of Service.
• Respond to disputes.
• Protect our intellectual property.
• Comply with lawful requests and legal obligations.
• Establish, exercise or defend legal claims.
• Protect the safety, rights or property of SoulVault, our clients or others.

5. Artificial Intelligence and Human Review

SoulVault uses artificial-intelligence tools to assist with portions of its production process.

These tools may assist with:

• Organizing information.
• Comparing themes.
• Developing draft language.
• Reviewing consistency.
• Identifying repetition.
• Editing and formatting.
• Quality-control support.

Depending on the service purchased, some of your birth information, intake responses, order identifiers or draft report material may be processed through artificial-intelligence service providers, which may include OpenAI and Anthropic.

We take reasonable steps to limit the information provided to what is relevant to the production task. Where practical, we may use an order number, initials or another identifier instead of your full name.

SoulVault does not rely solely on an artificial-intelligence system to make clinical, medical, legal, employment, credit or other similarly significant decisions about you.

Completed blueprints are intended to be human-curated and reviewed before delivery.

Artificial-intelligence systems can generate inaccurate, incomplete or unexpected material. AI-assisted output is therefore treated as draft or analytical material rather than unquestionable fact.

Service-provider processing may be governed by the provider’s own terms, privacy practices, account settings and retention arrangements.

6. Consent

We collect, use and disclose personal information with your consent, except where the law permits or requires otherwise.

Your consent may be:

• Express, such as selecting a consent box.
• Implied from your voluntary submission of information for an obvious service-related purpose.
• Provided through another legally permitted method.

We do not require you to consent to unrelated collection, use or disclosure as a condition of purchasing a SoulVault product.

You may withdraw consent by contacting us, subject to reasonable notice and any legal, contractual, security or recordkeeping requirements.

Withdrawing consent before your order is completed may prevent us from completing or delivering the service. The applicable Cancellation and Refund Policy will continue to apply.

7. Marketing Emails

Joining the SoulVault mailing list is optional and separate from purchasing a product.

We may send promotional emails only where we have the required consent or another lawful basis.

Marketing communications will identify SoulVault and include a working unsubscribe method.

You may unsubscribe at any time by:

• Selecting the unsubscribe link in a marketing email.
• Contacting hello@soulvaultai.io.

Unsubscribing from marketing does not prevent us from sending necessary order, delivery, security, policy or customer-service communications.

8. When We Disclose Information

SoulVault does not sell or rent personal information.

We may disclose limited personal information to service providers that perform work on our behalf, such as:

• Website hosting and form providers.
• Payment processors.
• Email and communication providers.
• Cloud storage providers.
• Domain and information-technology providers.
• Artificial-intelligence providers.
• Automation and workflow providers.
• Document-design and file-generation providers.
• Analytics and security providers.
• Accountants, lawyers or other professional advisers.

Depending on the systems in use, these providers may include Stripe, Typeform, Unicorn Platform, Microsoft, GoDaddy, OpenAI, Anthropic, Canva, Zapier or similar providers.

Providers receive only the information reasonably required for their function and may process it under their own contractual, privacy and security terms.

We may also disclose information:

• With your direction or consent.
• To comply with a court order, subpoena or other legal requirement.
• To investigate fraud, misuse or security incidents.
• To collect an unpaid debt.
• To obtain legal or professional advice.
• In connection with a proposed or completed sale, restructuring or transfer of the business, subject to appropriate protections.
• Where disclosure is otherwise permitted or required by law.

9. Processing Outside Canada

Some service providers may store or process information outside British Columbia or outside Canada, including in the United States or other jurisdictions.

Information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies or government authorities in accordance with local law.

By using SoulVault, you acknowledge that service-related information may be processed in jurisdictions outside your province or country.

10. Cookies and Similar Technologies

Our website and its service providers may use cookies or similar technologies for:

• Essential website functions.
• Form operation.
• Checkout functions.
• Security.
• Remembering preferences.
• Website analytics.
• Understanding how visitors use the website.

A cookie is a small file stored on a browser or device.

You may be able to block or remove cookies through your browser settings. Some website functions may not operate properly if essential cookies are blocked.

Where required, we will request consent before using optional analytics or marketing technologies.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required by law.

Retention may depend on:

• Whether your order is active.
• The need to complete, correct or re-deliver a blueprint.
• Quality-assurance requirements.
• Customer-service and dispute periods.
• Fraud-prevention needs.
• Tax, accounting and legal requirements.
• Whether you remain subscribed to marketing communications.
• Applicable provider-retention settings.

When identifiable information is no longer reasonably required, we will take reasonable steps to delete it, securely destroy it or remove identifying details.

We may retain de-identified or aggregated information that can no longer reasonably be associated with you.

12. Security

SoulVault uses reasonable administrative, technical and organizational measures intended to protect personal information against:

• Unauthorized access.
• Loss.
• Theft.
• Collection.
• Use.
• Disclosure.
• Copying.
• Modification.
• Disposal.

Measures may include:

• Password-protected accounts.
• Multi-factor authentication where available.
• Restricted access.
• Secure payment processing.
• Controlled file storage.
• Provider access controls.
• Data minimization.
• Periodic deletion or de-identification.

No online transmission, cloud service or storage system can be guaranteed to be completely secure.

You are responsible for protecting your own email account, device passwords and downloaded report files.

13. Privacy or Security Incidents

If we become aware of an incident involving personal information, we will investigate and respond in accordance with applicable law.

Where legally required or reasonably appropriate, we may notify affected individuals, service providers, regulators or other authorities.

14. Your Privacy Rights

Subject to applicable law, you may request:

• Confirmation of whether we hold personal information about you.
• Access to personal information under our control.
• Information about how your information has been used.
• Information about organizations to which it has been disclosed.
• Correction of inaccurate or incomplete personal information.
• Withdrawal of consent.
• Deletion of information that is no longer required, subject to legal and business-retention obligations.
• Unsubscription from marketing communications.
• Information about our privacy practices.

Requests must be made in writing to hello@soulvaultai.io and should provide enough information for us to identify you and understand the request.

We may need to verify your identity before responding.

Some information may be withheld where permitted or required by law, including where disclosure would reveal another person’s information, confidential commercial information or legally privileged material.

15. Information About Other People

Do not provide identifiable or sensitive information about another person unless:

• It is reasonably necessary for your request.
• You have the legal right or permission to provide it.
• Providing it does not violate that person’s privacy.

SoulVault may remove third-party identifying information from intake materials or decline to process it.

16. Age Requirement

SoulVault services are intended for individuals who are at least 19 years old.

We do not knowingly collect personal information from anyone under 19 for personalized blueprint services.

If we learn that information was submitted by or about a person under 19 without an appropriate legal basis, we may delete the information and cancel the related order.

17. Third-Party Websites

Our website may contain links to external websites or services.

SoulVault is not responsible for the privacy, security or content practices of external websites. Review the applicable third party’s policies before providing information.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes to our services.
• Changes to service providers.
• New legal requirements.
• Security or operational changes.

The updated version will be posted with a revised “Last updated” date.

Where a change materially affects how existing personal information is used, we will provide additional notice or obtain consent where required.

19. Questions and Complaints

Questions, requests or complaints should first be submitted to:

Privacy Officer
SoulVault AI
Email: hello@soulvaultai.io

We will review privacy complaints and attempt to respond fairly and within the time required by applicable law.

Individuals may also have the right to contact the Office of the Information and Privacy Commissioner for British Columbia or another applicable privacy regulator.